Terms of service

Terms and conditions

These Terms and conditions govern the use of the online shop sculedepot.ro and the orders placed through it. By placing an order you confirm that you have read, understood and accept the conditions below. Please read them carefully.

Last updated: 1 September 2026

1. Identification details

The online shop sculedepot.ro ("Scule Depot") is operated by:

  • GLOBELA TRADE SRL
  • Unique registration code (CUI): RO36526082
  • Trade Register number: J2016012144409
  • Registered office: Str. Aviator Mircea Zorileanu nr. 91, Floor 1, Sector 1, Bucharest, postal code 012054, Romania
  • Business location / return address: Bd. Biruinței nr. 302, Pantelimon, Ilfov county, postal code 077145
  • Share capital: 5,000 lei
  • E-mail: vanzari@sculedepot.ro
  • Phone: +40 770 432 871 / +40 374 955 788
  • Customer service hours: Monday–Friday 09:00–16:30, closed Saturday and Sunday

In this document, "the Seller", "we" or "Scule Depot" refers to GLOBELA TRADE SRL, and "the Buyer" or "you" refers to the person placing an order.

2. Definitions

  • Consumer – a natural person, or a group of natural persons constituted in associations, acting for purposes outside their commercial, industrial, craft or professional activity.
  • Order – the Buyer's firm request to purchase one or more products, submitted through the site.
  • Distance contract – the contract concluded between the Seller and the Buyer without their simultaneous physical presence, through the exclusive use of the online shop, within the meaning of OUG no. 34/2014.
  • Product – any item offered for sale on sculedepot.ro.

3. Conclusion of the contract

The presentation of products on the site is an invitation to place an order and not a binding offer. An order placed by you constitutes an offer to purchase. The distance sales contract is deemed concluded at the moment you receive our order dispatch confirmation by e-mail. An earlier "we have received your order" e-mail only confirms receipt of the order and does not amount to its acceptance.

After you place an order, a Scule Depot representative may contact you by phone to confirm and clarify the order; orders that require prior telephone confirmation and have not been confirmed are not dispatched.

Product availability information is updated in real time. In rare cases the stock displayed may be in the process of being updated; in that case we will inform you when confirming the order and you may choose a similar replacement product or drop the product concerned. Orders registered online outside business hours are processed on the next working day.

Before completing your order you have all the technical means to identify and correct input errors (changing the cart, the address and the payment/delivery methods). The order completion button is explicitly marked as an "order with an obligation to pay".

We reserve the right to refuse or cancel an order in justified cases: out of stock, obvious pricing or description errors, inability to validate payment details, or suspicion of fraud. If we have already collected payment for a refused order, we refund the amount in full.

The language of the contract is Romanian. The text of the contract (the order and these terms) is made available to you in the confirmation e-mail; we advise you to keep it.

4. Prices

All prices are expressed in lei (RON) and include VAT of 21%. The price displayed for each product does not include the delivery cost, which is calculated and displayed separately on the checkout page before the order is placed.

In the case of price reductions, the reference price displayed is the lowest price applied in the 30 days preceding the reduction, in accordance with the rules on announcing price reductions (the Omnibus rule).

We reserve the right to change prices at any time; the price applicable to your order is the one displayed at the moment the order is placed.

5. Payment methods

You can pay for your order by:

  • Bank transfer, to IBAN RO40INGB0000999907700439, held with ING Bank N.V. Amsterdam – Bucharest Branch. The order is processed after payment is confirmed.
  • Payment on delivery (cash on delivery) – payment in cash or by card to the courier when you receive the parcel. This option may involve an additional fee, displayed at checkout before the order is placed.
  • Bank card (Visa, Mastercard), through the payment processor NETOPIA FINANCIAL SERVICES S.A. Payment is made on the processor's secure page; we do not have access to your full card details. The order is processed after the payment is authorised.

The payment methods available to you are shown in full on the checkout page before the order is placed.

6. Delivery

We deliver throughout Romania by courier. The delivery terms (couriers, delivery times, costs and the free shipping threshold) are described in the Shipping policy (/policies/shipping-policy), which forms an integral part of these terms.

7. Right of withdrawal

As a Consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason, in accordance with OUG no. 34/2014. The right of withdrawal does not apply to the situations excepted under art. 16 of OUG no. 34/2014. The conditions, the calculation of the period, the procedure, the costs and the model withdrawal form are set out in the Return policy (/policies/refund-policy), which forms an integral part of these terms.

8. Legal guarantee of conformity

The products sold benefit from the legal guarantee of conformity for a period of 2 years from delivery, provided free of charge to Consumers, in accordance with OUG no. 140/2021. Any lack of conformity that becomes apparent within 1 year of delivery is presumed to have existed at the time of delivery, unless proven otherwise.

In the event of non-conformity you are entitled, in order, to have the product brought into conformity by repair or replacement and subsequently, under the conditions of the law, to a proportionate price reduction or to termination of the contract. Repair or replacement is carried out within a reasonable period from the moment you informed us of the non-conformity.

The legal guarantee does not cover normal wear and tear, consumables, or defects caused by improper use, failure to follow the manufacturer's instructions, or unauthorised intervention. The warranty certificate and the other documents relating to the product, where applicable, accompany the parcel.

Where we also offer an additional (voluntary) commercial guarantee for certain products, its conditions, duration and scope are stated separately. The commercial guarantee neither replaces nor limits the legal guarantee of conformity. Please keep the tax invoice for any warranty claim.

9. Invoicing

For every order we issue a tax invoice in electronic format, sent by e-mail. Invoices are reported in ANAF's national RO e-Factura system, in accordance with the legislation in force. The invoice is issued and transmitted electronically through our management system.

The documents accompanying the products (for example the warranty certificate, where applicable) are delivered together with the order.

10. Liability, intellectual property and reviews

We make reasonable efforts to keep the information on the site (descriptions, specifications, images) correct and up to date, but errors or omissions may occur; these do not bind us beyond what the law provides. We are not liable for temporary interruptions of the site caused by maintenance or by factors beyond our control.

The entire content of the site (texts, images, logos, trademarks, design elements) is protected by intellectual property rights and may not be reproduced without the written consent of the rights holders. The TOLSEN trademark and name belong to their holders and are used by GLOBELA TRADE SRL in its capacity as distributor.

Product reviews must reflect genuine experiences of use. We reserve the right not to publish, or to remove, reviews that contain offensive language, third parties' personal data, unlawful content or manifestly false content.

11. Applicable law and dispute resolution

This contract is governed by Romanian law. We try to resolve any complaint directly and in good faith; you can write to us at any time at vanzari@sculedepot.ro.

If we do not reach a solution, you have the right to contact:

  • The National Authority for Consumer Protection (ANPC) – anpc.ro
  • The national Alternative Dispute Resolution (SAL) platform, managed by ANPC – reclamatiisal.anpc.ro

You may also bring the matter before the competent courts. If any of the clauses above is held to be null or invalid, for whatever reason, this does not affect the validity of the remaining clauses.

12. Changes to the terms

We reserve the right to amend these Terms and conditions. The version applicable to your order is the one in force at the moment the order is placed. The updated version is permanently published on this page, together with the date of the last update.